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How We Handle Your Information

We collect account information — your email, phone, payment details and play history — to keep your account secure and process your deposits and withdrawals.

Account security verified on loginDeposits and withdrawals tracked for compliancePersonal data encrypted in transit

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What Data We Collect and Why

mariatogrl Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with mariatogrl, we ask for your name, email, phone number, date of birth and address. We also collect information about how you play — which games you open, your deposit and withdrawal history, and your account balance — so we can

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verify withdrawals, prevent fraud and comply with local law in Indonesia. Your payment method details (DANA, OVO, GoPay or QRIS reference) are stored securely to process transactions. We do not sell your personal data to third parties. Where local law permits, we may share anonymised play
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data with our game studios and payment partners only to the extent needed to complete your transactions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Privacy

SECURITY POSTURE

How We Protect and Manage Your Data

Encryption in Transit

All data traveling between your device and our servers — including login credentials, payment references like DANA and OVO identifiers, and account balance — is encrypted using industry-standard TLS protocol.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and gameplay preferences. Analytics cookies track which games you browse so we can improve our lobby. You can disable non-essential cookies in your browser settings.

Account Access Logs

We record the date, time and device type each time you log in. If you see an unrecognized login from Surabaya or another city, contact support immediately and we can review your account history.

Data Retention Periods

We keep your account data for as long as your account is active. After closure, we retain transaction records for 24 months for compliance, then delete them unless local law requires retention.

Payment Data Handling

DANA, OVO, GoPay and QRIS transaction references are stored in our payment vault separate from your account profile. We never store your payment provider password.

Your Rights and Requests

You can request a copy of your personal data, ask us to correct errors, or request deletion where local law permits. Submit requests via [email protected] and we'll process within 14 days.

Privacy Questions We Hear Often

Yes. You can request account closure in Account > Settings. We delete your profile data immediately and retain transaction records for 24 months only if required by local compliance rules. After that period, your data is permanently removed from our systems.

We store payment provider references in an encrypted vault separate from your main account. We never store your payment provider password or PIN. Each deposit and withdrawal is verified against your linked account before processing.

Only our support team, fraud-prevention team and payment processor staff can view your data. Your game studio partners see only anonymised session data — they don't see your name, email or payment details. Where local law permits, we share transaction totals with auditors.

Login history is retained for 12 months. Play data — the games you open, your bets and wins — is kept while your account is active so you can review your history. After account closure, play records are archived for 24 months for compliance.

Contact support immediately via live chat or email. We'll review your account access log, show you all logins by date and device, and help you secure your account. Depends on local law, but we can reset your password and invalidate other active sessions.

We send transaction confirmations and security alerts to your registered email automatically. We also send promotional emails about new games and deposit offers — you can unsubscribe from promotional emails anytime in Account > Email Preferences.

Your payment processor (DANA, OVO, GoPay or QRIS provider) sees only your transaction ID, withdrawal amount and their own reference number. They do not see your account username, play history or other personal details. We verify the withdrawal matches your account before processing.

How We Handle Your Information

How to Contact Us About Your Privacy

How We Protect and Manage Your Data

Encryption in Transit

Cookies and Tracking

Account Access Logs

Data Retention Periods

Payment Data Handling

Your Rights and Requests

Privacy Questions We Hear Often

01 Can I ask mariatogrl to delete my account data?

02 How do you keep my DANA, OVO and GoPay details safe?

03 Who has access to my personal information?

04 How long do you keep my login and gameplay history?

05 What happens if I notice an unauthorized login?

06 Do you use my data to send me marketing emails?

07 What data do third parties see when I make a withdrawal?

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